Refund Policy

Zanncy Refund Policy

At Zanncy, your satisfaction is our top priority. Whether you shop our jewelry, beauty and skincare, fashion accessories, or home and kitchen products, we stand behind the quality of every item.
If for any reason you are not completely happy with your purchase, our simple and transparent refund process makes it easy to shop with confidence.

Eligibility for a Refund

  • You may request a refund within 7 days of delivery if the item is unused, unworn, and in its original packaging.

  • For hygiene and safety reasons, beauty and skincare items must be unopened and sealed to qualify.

  • Customized, personalized, or clearance products are not eligible for refunds unless they arrive damaged or defective.

How to Request a Refund

  1. Contact our support team within 7 days of receiving your order at zanncy0@gmail.com.com or message us on Instagram @zanncyofficial.

  2. Provide your order number, product details, and reason for the refund request.

  3. Our team will review your request and share a return authorization along with shipping instructions.

Processing Your Refund

  • Once the returned item is received and inspected, approved refunds are issued within 5–7 business days.

  • Refunds are credited to your original payment method (credit/debit card, digital wallet, or bank transfer) or can be issued as store credit upon request.

  • If the item was defective or incorrect, we will cover the return shipping cost.

Shipping Fees and International Orders

  • Shipping charges are non-refundable, except in cases of defective or incorrectly shipped items.

  • International customers are responsible for return shipping costs and any customs duties or import fees. These charges are non-refundable.

Damaged or Incorrect Items

If your product arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.
We will arrange a replacement or full refund, including all shipping costs.

Contact Us

For any questions about our refund process, please reach out to:
📧 zanncy0@gmail.com
📱 Instagram: @zanncyofficial