FAQ

Q1. How can I shop online at Zanncy?
You can browse our jewelry, beauty, accessories, and home & kitchen collections on our website.
Select your favorite items, add them to the cart, and proceed to checkout with your preferred payment method.

Q2. Can I change or cancel my order after checkout?
Yes, if your order has not been shipped, you can request a change or cancellation within 12 hours by emailing zanncy0@gmail.com or messaging us on Instagram @zanncyofficial.

Q3. Are the products on Zanncy authentic and high quality?
Absolutely! Zanncy carefully curates each product and conducts strict quality checks to ensure every item meets premium standards.

Q4. What payment methods does Zanncy accept?
We accept major debit/credit cards, Cash on Delivery (COD) within Pakistan, and trusted digital wallet services for a safe and secure checkout.

Q5. Are the prices inclusive of taxes?
Yes, all displayed prices include applicable taxes—no hidden fees at checkout.

Q6. Where does Zanncy ship?
We currently provide nationwide shipping across Pakistan, with international delivery coming soon.

Q7. How long does delivery take?
Standard delivery usually takes 2-4 business days, depending on your location and courier service.

Q8. How can I track my Zanncy order?
Once your order ships, you’ll receive an email or SMS with a tracking number and link to follow your package in real time.

Q9. What is Zanncy’s return policy?
Zanncy offers hassle-free returns and exchanges within 7 days of delivery for unused, unworn items in original packaging.

Q10. How do I request a return or exchange?
Contact our support team at zanncy0@gmail.com with your order ID and reason for return. Our team will guide you through the quick process.

Q11. How should I care for Zanncy jewelry and accessories?
Store jewelry in a dry place, avoid contact with perfumes or harsh chemicals, and clean with a soft cloth to maintain long-lasting shine.

Q12. Are Zanncy beauty and skincare products safe?
Yes! We select dermatologically tested and high-quality beauty and skincare items for safe, effective results.